2020 LMS Trends: An Analyst’s Extended Enterprise Learning Predictions
1) Industry Consolidation Rolls On
Despite ongoing consolidation, the learning systems market as a whole will continue to grow at a rapid pace. And as vendors focus more heavily on gaining market share dominance, buyers should prepare for further M&A confusion, uncertainty and disruption.
Service continuity is always a top LMS purchasing concern. But now, selecting the right partner with longevity is more important than ever.
2) Talent Management LMS Platforms Struggle With Extended Enterprise
Talent-suite LMS vendors will continue to get their extended enterprise clocks cleaned while they struggle to land a diminishing number of large-scale employee-focused opportunities.
3) Specialists and Cloud LMS Vendors Win the Extended Enterprise Race
This year, talent-suite LMS vendors will still focus on employee-specific business needs, while the rest of the LMS industry feasts on an abundance of extended enterprise opportunities.
4) Customer Education Remains a Golden Ticket
Corporations that don’t invest in customer education will lose many of those customers to competitors who make education a priority.
5) Integration, Integration, Integration
Adoption of productized integrations will accelerate rapidly as organizations abandon the concept of custom integrations.
6) Skills and Competencies are Back Again
Both of these innovative approaches to skills and competencies will be more widely embraced, as employers abandon their DIY obsession of yesteryear in favor of more highly leveraged solutions.
7) AI Is Still On Its Way, But Don’t Wait Up
Artificial intelligence and machine learning will increasingly influence learning content and systems. However, I recommend that buyers proceed with caution, because truly “intelligent” LMS capabilities are more on the theoretical bleeding edge than in the mainstream.